Senior Operations Engineer

About the Position

The Operations Engineer will be responsible for Tungle's Quality Assurance (QA), Support and IT infrastructure.

The ideal candidate will have to make sure that Tungle remains a highly reliable and quality product, and at the same time, will need to provide online support for the customers. As part of the Operations Team, the candidate will also need manage Tungle's IT infrastructure from time to time, and will work closely with all areas of the business, including R&D, product management, graphics design, marketing and business development.

It is expected that the candidate's responsibilities will grow with the company.

Objectives

• Make sure that the product is ready for our customers in terms of usability, functionality and robustness.

• Update Test Plans and write test cases based on new and existing features.

• Execute test cases regularly for each new release.

• Write and debug automated test cases, focusing on test case automation as much as possible.

• Provide 24/7 online support, optimize and streamline support processes.

• Manage Tungle's IT infrastructure.

Skills

• Minimum of 8 years experience in QA, Support or IT.

• Experience with test automation tools.

• Experience with Java, JBoss, MySQL and VBA.

• Experience with virtualization technologies (VMWare, XEN, MS Virtual PC)

• Experience with network monitoring tools (Nagios, OpenNMS, SNMP).

• Experience with scripting languages (BASH, PHP, Perl, Python).

• Strong understanding of operating systems (Windows, Linux, OS X, BSD).

• Strong understanding of networking and security concepts.

• Excellent troubleshooting skills and the ability to reproduce problems occurring in the field.

• Must be autonomous and resourceful.

• Must have excellent interpersonal skills, take ownership of problems and have the drive to see the solution through.

Education

• Bachelor's Degree in Computer Science or Computer Engineering.

• A networking certification is an asset.

Start Date: Immediately